Get IT Support $199/mo
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BUILT FOR US STARTUPS • SLACK EST • 15-MIN SLA • $199/MO STRIPE USD • NOV AI INCLUDED
IT SOLUTIONS • NOV AI • MANAGED IT FOR US TEAMS

Stop paying $8k/mo for IT that replies tomorrow.

Networking, security, cloud, devices, AI bot, human helpdesk. One flat retainer. No per-ticket surprise invoices. Trusted by 40+ US startups • Harare HQ + US EST coverage 9AM-5PM + contractor on-call for Scale.

15-min SLA EST
87% auto-fixed by NOV AI
Slack-first #it-support
$199/mo Stripe USD

40+

US Startups

87%

Auto-Resolve

15m

SLA Response

AUTO-FIXING • 14 TODAY
Trusted by 40+ US startups
Password reset — Sarah (Austin)Auto-fixed by NOV AI • 2m ago
DONE
VPN not working — Mike VPNDNS fix + credential refresh
FIXING
Escalated → Nkumbulo • 14m SLAOnboarding MacBook Pro 14"
HUMAN
Slack EST 9AM-5PM coverageOverlap + US contractor
IT SERVICES — WHAT WE COVER

Networking, security, cloud,
devices, AI bot, human helpdesk.

One flat retainer. No per-ticket surprise invoices. Remote-first office setup for US startups.

🌐

Networking & WiFi

UniFi, Meraki, VLANs, site-to-site VPN. Remote-first office setup for US startups.

  • Office + remote VPN
  • WiFi heatmapping
  • Failover 4G/Starlink
🛡️

Cybersecurity

MFA, endpoint, email phishing protection, dark web monitoring. SOC-lite for startups.

  • Google Workspace hardening
  • CrowdStrike / Defender
  • Phishing training
☁️

Cloud & M365 / Google

Migration, backup, DLP, retention. We manage your cloud so you don't get $2k surprise bill.

  • Backup + 90-day restore
  • Cost optimization
  • SSO + SCIM
💻

Device Management

Mac + Windows MDM, zero-touch deploy, auto-patch. New hire in Austin gets laptop ready.

  • Intune / Mosyle
  • Auto-patch + encrypt
  • Remote wipe
🤖

NOV AI — Your L1 Bot

Our AI trained on 2,500+ fixes. Auto-resolves password resets, VPN, printer, DNS — escalates only when needed.

  • 87% auto-resolve
  • Loom + runbook auto
  • Slack #it-support
👨‍💻

Human Helpdesk EST

When NOV AI escalates, Nkumbulo + team in Slack in 15 mins EST 9AM-5PM. No ticket black hole.

  • 9AM-5PM EST + on-call Scale
  • Async-first, Loom videos
  • No per-ticket fee
NOV AI — BUILT BY NOVEATECH

The AI that actually fixes IT,
not just replies.

NOV AI is our AI agent trained on 2,500+ NoveaTech repair + IT tickets. It lives in your Slack #it-support, understands "VPN not working", runs checks (DNS, gateway, credentials), fixes via script, and closes ticket with documentation.

⚡
Slack message → NOV AI parses
Password reset, VPN, printer, DNS — no form needed.
🔍
Auto checks + fix via script
Runs diagnostics, fixes, documents with Loom.
👨‍💻
Escalate to human with context if needed
87% resolved without human. 15-min SLA when escalated.
👩
VPN not working again, need for client call in 10 mins!
🤖
Got it Sarah — checking DNS + gateway + creds... fixed! Flushed DNS, refreshed token. Try now. Loom + runbook saved. ✅
👩
Works! Thanks!
⏱ Auto-resolved in 2m • No human needed • Runbook updated
PRICING — USD • FLAT, NO SURPRISES

Start at $199. Scale when you need.

All plans include NOV AI, Slack support, 24/7 monitoring. Pay monthly via Stripe, cancel anytime.

Starter

For teams 1-10 • Async-first
$199/mo
  • NOV AI — unlimited auto-fixes
  • Slack #it-support 9AM-2PM EST
  • Google Workspace / M365 mgmt
  • MDM basic + 24/7 monitoring
  • Monthly report + Loom runbooks
Stripe $199/mo link copied.
MOST POPULAR — US STARTUPS

Growth

For teams 11-50 • 15-min SLA
$499/mo
  • Everything in Starter
  • 9AM-5PM EST coverage + on-call
  • 15-min SLA human escalation
  • Cybersecurity + MFA rollout
  • Onboarding/offboarding automation
  • Cost optimization monthly
Draft audit invite created.

Scale

For teams 50+ • SOC-lite + custom
$999/mo+
  • Everything in Growth
  • Custom NOV AI trained on your stack
  • SOC lite + compliance help (SOC2)
  • Dedicated Slack channel + Loom
  • Partner onsite Austin/Miami/NYC $120/hr
  • Custom reporting + QBR
Check preview below.

How remote IT works for US teams

Slack is async-first, Loom videos for fixes. Zero-touch MDM solves 95% — new hire in Austin gets laptop ready without onsite. US contractor on-call for Scale. Harare HQ overlaps EST.

Stripe USD • Cancel anytime

Monthly via Stripe. No contract. We export all docs, runbooks, credentials on exit. We want you to stay because we're good, not because you're locked. $5 diag credited if you repair.

FAQ — MANAGED IT + NOV AI

How it works for US startups

9AM-5PM EST coverage with overlap + US contractor on-call for Scale. Slack is async-first, Loom videos for fixes. Response time — password reset, VPN auto Loom + runbook by NOV AI. When escalated, Nkumbulo + team in 15 mins EST.
NOV AI is our AI agent we built trained on 2,500+ NoveaTech repair + IT tickets. It lives in your Slack #it-support, understands "VPN not working", runs checks (DNS, gateway, credentials), fixes via script, and closes ticket with documentation. 87% of L1 tickets auto-resolved, no human needed. When it can't fix, it escalates to us with full context.
We help you GET ready for SOC2 — MFA, MDM, encryption, backup, access logs — all required controls. For actual audit we partner with US compliance firm. We don't claim SOC2 ourselves, we make you pass.
For Harare clients we do onsite. For US, we are 100% remote + we have partner network in Austin, Miami, NYC for smart-hands ($120/hr) if you need someone to rack switch. Most startups don't need onsite — zero-touch MDM solves 95%.
Yes. Monthly via Stripe. No contract. We export all docs, runbooks, credentials on exit. We want you to stay because we're good, not because you're locked.

NoveaTech $199/mo + NOV AI included.

Networking, security, cloud, devices, AI bot, human helpdesk. One flat retainer. Get audit call + pricing draft ready for EST. Check preview below.