🔐 Privacy Policy
Effective: 1 April 2026 · NoveaTech Lab (Harare, ZW + SA shipping)
We collect only what's needed to repair your device, build your web solution, or provide IT support. No selling, no shady data brokering.
1. What we collect
- Device data: model, serial, repair history, diagnostic logs (only with consent).
- Contact info: name, email, phone, shipping address for kits/repairs.
- Web/IT projects: credentials you provide for hosting, domain, or CMS access.
- Analytics: anonymized usage on our site (no personal tracking).
2. How we use it
- Repair diagnostics, warranty fulfilment, and parts ordering.
- Web development: deploy, test, and maintain your sites/apps.
- Service updates, booking reminders, and tech tips (opt-out anytime).
- Improve our tools and teardown guides.
3. Data retention
- Repair records: 3 years (for warranty & parts traceability).
- Web project data: retained for the duration of your maintenance contract.
- You can request deletion anytime — we'll wipe it within 30 days.
4. Third-party sharing
- We never sell data. We share only with shipping carriers (address) and Apple/authorized parts suppliers (serial for warranty).
- For web hosting, we use reputable providers (AWS, Hetzner) — data is encrypted in transit and at rest.
5. Your rights
- Access, correct, or delete your data — email privacy@noveatech.zw.
- Withdraw consent for marketing at any time.
📅 v2.0 · reviewed 2026-04-01
⚖️ Terms of Service
Last updated: 1 April 2026 · NoveaTech Lab
By using our repair, web development, or IT solutions, you agree to these terms.
1. Repair services
- Diagnostic fee applies (waived if you proceed with repair).
- Parts used are genuine or high-quality aftermarket — we disclose upfront.
- Data loss risk: we recommend backup; we are not liable for lost data.
- Warranty: 90 days on repairs (parts & labor).
2. Web development & IT solutions
- We own the code until final payment is made; after full payment, you own the final deliverables.
- Hosting, domains, and third-party licenses are billed separately.
- Maintenance plans: 24h response time for critical issues (business hours).
- We aren't liable for third-party API changes or service outages beyond our control.
3. Payments & refunds
- Repairs: 50% deposit required for parts orders; balance on completion.
- Web projects: 30% deposit, 40% at prototype, 30% on final delivery.
- Refunds: if we can't fix it, deposit returned. No refunds for completed work.
4. Liability
- To the extent permitted by law, our liability is limited to the service fee paid.
- We are not responsible for consequential damages (lost business, data loss).
- For repairs, we carry professional indemnity insurance (details on request).
5. Governing law
- These terms are governed by the laws of Zimbabwe, with disputes settled in Harare courts.
- For SA customers, we comply with CPA standards.
📅 v2.0 · reviewed 2026-04-01